1. Agreement to Terms
By accessing and using the services provided by Kimaya Technology Solutions (OPC) Private Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Service
Kimaya Technology Solutions (OPC) Private Limited provides AI-powered solutions including but not limited to:
- PageRules - Centralized traffic management platform
- OTP Relay - Secure OTP sharing solutions
- Custom AI development services
- Related AI-powered tools and applications
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information when using our services
- Use our services only for lawful purposes and in accordance with these terms
- Not attempt to gain unauthorized access to our systems or other users' accounts
- Not use our services to transmit harmful, offensive, or illegal content
- Respect intellectual property rights and not misuse our proprietary technology
4. Service Availability
While we strive to maintain continuous service availability, Kimaya Technology Solutions (OPC) Private Limited does not guarantee uninterrupted access to our services. We reserve the right to modify, suspend, or discontinue any part of our services with or without notice.
5. Intellectual Property Rights
All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and AI models, are owned by Kimaya Technology Solutions (OPC) Private Limited and are protected by copyright, trademark, and other intellectual property laws.
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, Kimaya Technology Solutions (OPC) Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our services.
8. Indemnification
You agree to indemnify and hold harmless Kimaya Technology Solutions (OPC) Private Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our services or violation of these terms.
9. Refund Policy
Kimaya Technology Solutions (OPC) Private Limited is committed to providing high-quality services. Our refund policy is as follows:
- Service Refunds: Refunds for paid services may be requested within 30 days of purchase if the service does not meet the specifications outlined in your service agreement.
- Subscription Services: Monthly subscriptions can be cancelled at any time, with no refund for the current billing period. Annual subscriptions may be eligible for prorated refunds if cancelled within 14 days of initial purchase.
- Custom Development: Custom AI development projects are subject to milestone-based billing. Refunds for incomplete milestones will be considered on a case-by-case basis.
- Refund Process: To request a refund, contact us at [email protected] with your order details and reason for the refund request. Refunds will be processed within 10-15 business days of approval.
- Exceptions: No refunds will be provided for services that have been fully delivered and are functioning as specified, or for any misuse of our services.
10. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms of Service. Upon termination, your right to use our services will cease immediately.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in India.
12. Changes to Terms
Kimaya Technology Solutions (OPC) Private Limited reserves the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website. Continued use of our services after such changes constitutes acceptance of the new terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Kimaya Technology Solutions (OPC) Private Limited
Email: [email protected]
Address: KimayaTech Legal Department
Last updated: January 2025